About

ABOUT NHIS

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EXCELLENCE & EMPATHY!

The home improvement journey can best be described allegorically like a temporary marriage between two new friends [homeowner and contractor] who usually have one another's best interest in mind. Yet It is often the reality that the lowest common denominators to unlocking the keys to success in this marriage are also the most elusive. Excellence & Empathy! So why are these two critical practices so elusive? It comes down to the following five critical elements (or lack of them) that we have determined (from 20 years experience) that are the primary factors which often break down and destroy the marriage.

1. Communication

Communication is King: The hallmarks of excellence and empathy in every business relationship is clairvoyance and transparency. It starts from the moment of contact, establishes its authority in the work proposal, permeates throughout the project and climaxes at the final walkthrough upon completion. Understanding the homeowners’ needs AND limitations regardless of the scope is critical to achieving excellence that every customer demands. NHIS is prepared to listen.

2. Comprehension

Comprehending our clients’ needs are assessed by our in/at home consultation conducted by NHIS technicians, who are able to amalgamate your thoughts and ideas about your potential project made possible by their vast arsenal of knowledge, skills and expertise.

3. Transmission

Moving your goals from mind to matter, along with every important detail that
demands consideration that will guarantee a pleasant and proficient experience for both parties from start to finish is something we take very seriously. Clearly outlining the terms of the agreement in our legal documents: categorized estimates, scope of work, payment schedule, work schedule [eta/etc], warranties, etc. is a no-brainer for any serious homeowner or contractor who is seeking an optimal, no-nonsense marriage.

4. Execution

Our services are broad, ranging from annual property management and maintenance services, to interior/exterior new renovation/remodeling to high-end new construction and additions. Our technicians are the cream of the crop, having been filtered out through the swamp of mediocrity. With our level of discipline, professional mindset, and accountability, we are a reliable choice for your next home improvement project. We guarantee top-notch results and aim to take customers’ experience to a higher level in terms of both design, technology and execution.

5. Obligation

What happens when a 26′′ plumber’s wrench is unexpectedly tossed into the marriage? Or if there is an unexpected and necessary work order change? Or inclement weather or personal sickness delays the project? A misunderstanding or breach of contract causes an offence? What if everything goes smoothly from beginning to the end but a week later a defect in the product or service is identified? Well, this is where the expectations in the original work proposal are revisited, and the contractor’s integrity is tested and determined. NHIS has a 20 year proven track record of going above and beyond to protect our clients’ best interests, especially when obligation calls. See NHIS Google Reviews [4.9 Rating]

6. Conclusion

Our two-decade dedication to tens of thousands of clients in the Capital Region of New York and beyond [Iowa, Vermont], makes us a reliable choice and trusted partners for your next home improvement project. From annual lawn care to cleaning filthy and dangerous gutters, to repairing damaged roofing shingles or pipe collars to full scale high end remodeling or new construction, NHIS provides tried and true solutions to all phases of home improvement and/or new construction. Owners Vance and Katia Parella are here to help you today and are committed to the process of understanding your goals while providing professional and excellent home improvement services that will ultimately add value, curb appeal and longevity to your living apparel.

NHIS Service Promise

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Insured and Guaranteed

This is a promise we live by and our enduring relationships locally and abroad are evidence of our pledge

Safety comes first. NHIS is a bonded company that holds a $2 million general liability insurance coverage through Dryden Mutual along with an up to date workers compensation policy through NYSIF. We choose and use the right tools for each task with the right credentials in terms of insurance and license along with embracing the company policies and procedures.

Download the Certificate
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15

Years of
Experience

TESTIMONIALS

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What they’re talking
about us

Hundreds of customers trust our company

  • We’ve expert & certified staff

  • We only provide quality services

  • We offer you free estimates

OUR PARTNERS

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Meet our expert
partners

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Christian Bale

Executive

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Sarah Albert

Manager

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Mike Hardson

Director

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HOME IMPROVEMENT SERVICE PROVIDER

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